Privacy Policy

1. Information We Collect

We collect only the essential information necessary to coordinate, architect, and execute software engineering projects and issue legal billing invoices:

• Contact Information: Full name, corporate email address, company name, and phone number.
• Technical & Scope Specifications: Software architecture requirements, issue descriptions, and repository permissions required for delivery.
• Billing Information: Billing address, corporate Tax ID / VAT number, and payment metadata.

2. Payment Data Handling via Stripe

All payment card transactions and recurring retainer billings are executed directly by our third-party payment partner, Stripe, Inc.

Harlock complies with international payment industry standards. We never store, process, or view full credit card numbers, CVV verification codes, or bank account credentials on our infrastructure. All payment communications are encrypted via SSL/TLS 256-bit encryption in accordance with Stripe's certified PCI-DSS Level 1 service provider standard.

3. How We Use Your Information

Your data is used strictly for the following purposes:

• Delivering, configuring, and maintaining bespoke software engineering deliverables.
• Processing authorized transactions and generating itemized invoices.
• Granting secure client access to track engineering progress on Arcadia.
• Fulfilling legal, statutory, and tax compliance obligations.

4. Non-Disclosure & Confidentiality (NDA)

All proprietary business logic, product roadmaps, databases, and private code repositories shared with Harlock are held under strict confidentiality. We routinely sign bilateral or standard Non-Disclosure Agreements (NDAs) prior to any engineering sprint.

5. Your Privacy Rights

You retain the right to inspect, update, or request the permanent deletion of your personal contact records at any time. To exercise these rights, please contact our data team at [email protected].